Please read before purchasing
About inventory
Since the products listed are also sold in physical stores at the same time, there may be cases where the product is out of stock at the time of your order. We strive to update the product information in real time, but please forgive us if the product is out of stock.
How to Order
If you are a registered member, you can login for a seamless checkout process. If you are not a member and do not wish to become one, you can also make purchases via the website as a guest. You will need to enter your information when making your purchase.
Order Processing Time
We usually ship within 1-3 business days after receiving full payment. You can check the progress of your order in the Members’ Center.
Shipping Costs
All of our domestic orders are shipped free of charge with Sagawa Express.
International orders are shipped with DHL. All Orders will be charged a flat rate of 5,000 yen.
If you would like to request insurance for your delivery, please contact our team, who can set it up for you at an additional cost.
Shipping Time
Orders typically take between 3 and 10 days, depending on your region. Track your order via the information provided in the Members’ Center.
Customs, Taxes and Duties
Any additional customs, import duties and tax accrued are the responsibility of the customer to pay. These charges vary from country to country. We recommend checking with the relevant authorities before placing your order.
Returns and Refunds
Please note that we cannot accept returns, exchanges, or repairs due to the fact that the products we handle are second-hand goods. Please make sure to check all the information listed on the product page before purchasing. If you have any concerns about the contents listed, please be sure to contact us before purchasing. Please note that we cannot accept returns or exchanges due to the contents listed after purchase. *We pay close attention to the quality of our products, but since they are second-hand items, there may be some signs of wear, small wrinkles, fraying, etc. Please be aware of this before purchasing.
*The actual color may look different depending on your monitor settings on your computer or mobile device. We do not consider the color of the image to be a defect on our part.
*Please open the packaging box as soon as possible after the product arrives and check the product.
*When returning a product, please return everything that was delivered, including accessories, guarantee cards, and any novelties or catalogs included with the product as part of a campaign.
Cases eligible for return or exchange
- We will only accept returns if there is an initial defect, such as major damage or breakage that is not mentioned in the product description, and you contact us by phone or email within 3 days of receiving the product.
- I received a different product than the one in the confirmation email I received when I ordered. *We will only cover the return shipping fee if the product is defective upon purchase.
Cases where returns and exchanges are not possible
- Return or exchange of products (color/size) due to customer convenience.
- If the product is scratched or broken due to customer negligence or if the product has been used even once.
- If the customer performs maintenance on the product themselves (cleaning, washing, etc.) and the condition of the product changes from the time of shipment.
- Products that have become contaminated or damaged during delivery.
- Sale, lucky bag items.
- Hygienic products such as underwear and swimwear.
- If the bag, tag, accessories, etc. that came with the product are missing.
- For products ordered outside of this website.
- If it is resold to a third party.
